Terms of service

General Terms and Conditions with Customer Information

Scope of Application 1.1. These General Terms and Conditions ("Terms") in their version valid at the time of ordering apply exclusively to all – including future – contracts for the delivery of goods concluded between Vennskap GmbH & Co. KG, Am Schwanenhof 15, 40668 Meerbusch, Managing Director: Christian Battel, Commercial Register: Amtsgericht Neuss, Registration Number: HRA 7910 ("Seller") and the customer ("Customer") who is a consumer and has their habitual residence in Germany or Austria via the seller’s online shop (https://skotti-grill.eu/).

1.2. Customer service is available Monday to Friday (except holidays in NRW) from 08:30 to 12:30 and 13:30 to 17:00 via phone at +49 (0)2150/707 69 10 and by email at info@skotti-grill.eu.

1.3. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity (§ 13 BGB).

1.4. Deviating, conflicting, or supplementary terms of the Customer shall not be recognized unless the Seller expressly agrees to their validity. The Seller hereby expressly rejects any such customer terms, even if they are communicated in a confirmation letter or otherwise, or if the Seller performs deliveries or services without reservation or accepts customer services without objection.

1.5. Agreements, particularly oral side agreements, guarantees, promises, and other assurances made by the Seller's employees are only binding once confirmed in writing by the Seller. Other conduct or silence by the Seller does not constitute any reliance by the Customer on the conclusion of a contract.

1.6. Written form as required by these terms is also met by transmission via fax or email.

1.7. The Seller may use third parties to fulfill its obligations. The Seller remains responsible for proper fulfillment.

Offers and Service Descriptions All Seller offers are non-binding. Product representations in the Seller’s online shop (https://skotti-grill.eu/) do not constitute legally binding offers but invitations to submit a purchase order. Service descriptions in catalogs or on the website are not guarantees.

All offers are valid "while stocks last" unless otherwise specified.

Order Process and Conclusion of Contract 3.1. Customers may select products from the Seller's assortment and collect them in a virtual cart via the [Add to Cart] button. Cart contents can be adjusted. Proceeding to checkout is done via [Proceed to Checkout].

3.2. By clicking [Place Binding Order], the Customer submits a binding offer. Before submitting, the Customer can review, change, or cancel the order. Mandatory fields are marked with an asterisk (*). The order is only transmitted if the Customer confirms acceptance of the Terms, Privacy Policy, and Withdrawal Notice.

3.3. The Seller then sends an automatic confirmation email listing the order details, which can be printed. This does not constitute acceptance unless it explicitly states so.

3.4. The Customer receives a copy of the Terms, Withdrawal Notice, and shipping/payment information with the order confirmation or shipment. Registered users can review their orders in their profile. The Seller stores the contract text in compliance with data protection.

3.5. A contract is concluded only when the product is shipped or when the Seller sends an explicit order confirmation or invoice.

3.6. If prepayment is offered, the contract is concluded upon provision of payment details and request for payment. If payment is not made within 10 days despite a reminder, the Seller may cancel the order without obligation.

3.7. The contract language is German.

Right of Withdrawal Consumers have a statutory right of withdrawal. See the separate document “Withdrawal” for details and exceptions, including a sample withdrawal form.

Prices and Shipping Costs 5.1. All prices include VAT applicable at the time of contract.

5.2. Shipping costs are shown on a dedicated information page and during checkout.

5.3. In case of withdrawal, the Customer bears the return shipping costs.

5.4. The Seller is not liable for typographical errors in price listings.

Delivery, Product Availability, and Delay 6.1. Delivery is to the address provided by the Customer.

6.2. If prepayment is agreed, delivery follows receipt of payment.

6.3. Delivery times and restrictions are indicated separately or in the product description.

6.4. Delivery deadlines are met if the item leaves the Seller’s warehouse on time. Notification of readiness counts if shipment is delayed without fault.

6.5. If the Customer fails to fulfill obligations (e.g., advance payment), the Seller may adjust delivery times accordingly.

6.6. Delivery is subject to correct and timely self-supply. The Seller must have a matching purchase agreement and be let down by that supplier.

6.7. Partial deliveries are permitted if reasonable. Only the first shipment incurs shipping costs unless the Customer requests partial delivery.

6.8. The Seller may choose shipping method, carrier, and packaging.

6.9. If delivery fails due to the Customer’s fault after three attempts, the Seller may cancel the contract and refund payments.

6.10. Product availability is stated online. If a product is permanently unavailable, the Seller will inform the Customer and refund payments. No contract is formed in this case.

6.11. If unavailable due to supplier issues, the Seller may withdraw and suggest alternatives or refund payments.

6.12. After a grace period of two weeks without delivery, the Customer may withdraw. The Seller will notify of delays and provide a new delivery timeline.

6.13. No additional delay-related rights apply.

6.14. If the Customer delays acceptance or causes delays, the Seller may claim damages and additional costs.

Payment Terms 7.1. Payment methods are listed during checkout and on an information page.

7.2. Payment is deemed made once the Seller can access the funds.

7.3. If paying by invoice, payment is due within 30 days. All other methods require advance payment.

7.4. If third-party services are used (e.g., PayPal), their terms apply.

7.5. Late payment incurs default interest.

7.6. Further damage claims remain unaffected.

7.7. Offsetting is only allowed with legally established or recognized claims. Retention rights apply only if from the same contract.

7.8. If the Seller’s claim is jeopardized due to the Customer’s financial condition, the Seller may demand immediate payment, return goods, or require prepayment. This may be avoided by security deposits.

Retention of Title Delivered goods remain the property of the Seller until full payment of all claims, including future or conditional ones.

Warranty and Guarantee 9.1. The Seller is liable for defects per §§ 434 ff. BGB. Warranty is two (2) years from delivery.

9.2. Legal defect rights follow § 435 BGB.

9.3. The Seller may remedy defects or deliver replacements. Costs incurred for rectification will be borne by the Seller unless the goods are relocated.

9.4. No further defect-based claims apply. Non-contractual claims are excluded.

9.5. Claims from fraudulent or intentional breach remain unaffected.

9.6. Guarantees are only valid if expressly provided. Customers are informed of conditions before ordering.

Liability 10.1. The following exclusions and limitations apply.

10.2. Unlimited liability for intent or gross negligence.

10.3. Limited liability for slight negligence in essential duties, only for foreseeable damages. No liability for other slight negligence.

10.4. These limits do not apply to injury, fraud, warranties, or product liability law.

10.5. Limits also apply to employees, agents, and assistants.

10.6. No shift in the burden of proof.

10.7. No liability for force majeure or unforeseen events. If prolonged, the Seller may withdraw. Deadlines are extended appropriately.

Copyright All images and texts on the Seller’s website are protected. Copyright and ownership are reserved.

Applicable Law German law applies, excluding conflict-of-law rules and CISG.

Data Protection The Seller collects and processes personal data for order fulfillment per Art. 6(1)(b) GDPR. See: https://skotti-grill.eu/datenschutz/

Final Provisions 14.1. Individual amendments do not require form. All others require text form.

14.2. If a clause is invalid, the rest remain unaffected. A valid clause closest in meaning shall apply.

14.3. EU Commission platform for online dispute resolution: http://ec.europa.eu/consumers/odr/. The Seller is not obligated or willing to participate in such procedures.