Refund policy

Right of Withdrawal

Consumers have a statutory right of withdrawal when concluding a distance selling contract. Below, we inform you about this right in accordance with the statutory model:

Withdrawal Policy

Consumer means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days and begins:

  • in the case of a single delivery of goods: from the day you or a third party named by you, who is not the carrier, takes possession of the goods;

  • in the case of delivery of goods ordered in a single order but delivered separately: from the day you or a third party named by you, who is not the carrier, takes possession of the last item;

  • in the case of delivery of goods in several partial shipments or pieces: from the day you or a third party named by you, who is not the carrier, takes possession of the last partial shipment or piece.

To exercise your right of withdrawal, you must inform us — Vennskap GmbH & Co. KG, In der Loh 36 c, 40668 Meerbusch, Germany, phone: +49 (0)2150 – 7076910, email: info@skotti-grill.eu — of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged fees for such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To: Vennskap GmbH & Co. KG, In der Loh 36 c, 40668 Meerbusch, Germany

I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

— Ordered on () / received on () — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date

(*) Delete as appropriate.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is essential, or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;

  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which can only be delivered 30 days after conclusion of the contract, and whose current value is dependent on market fluctuations beyond the trader’s control;

  • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;

  • for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;

  • for the supply of sealed audio or video recordings or sealed computer software, if the seal was removed after delivery.